Updated July 23, 2020
As the pandemic continues to evolve, Crystal Clinic remains dedicated to assuring your safety and the wellbeing of all of our patients and employees. To help you make right decisions about the timely treatment of your orthopaedic condition during these unusual times, we’re providing answers to some of the most frequently asked questions specific to Crystal Clinic Orthopaedic Center. Please note that some of our policies have recently changed.
Is Crystal Clinic performing surgeries?
Yes, we are back to providing our nationally-renowned orthopaedic care to patients. We have been rescheduling surgeries for our patients who had previously scheduled procedures canceled due to the pandemic. We are also providing essential care for those with existing conditions who are experiencing increased pain and limited function, and we are once again scheduling and performing elective surgical procedures. Please contact us for scheduling.
Is it safe to come in for an appointment or to schedule surgery?
Because Crystal Clinic only sees orthopaedic patients and does not have an emergency room, our hospital and clinic locations have not had the kind of exposure to contagions that general care hospitals have experienced during this pandemic. Even so, you can be assured that we continue to diligently take every precaution to ensure you are entering the cleanest and safest environment possible. Every patient, staff member, delivery person, and other visitor is screened and their temperature taken before they may enter our clinics for any reason. Of course, if you are ill, or have been in close contact with someone who may have coronavirus, please contact your primary care physician before attempting to schedule an appointment with Crystal Clinic.
Those living in communal environments such as a skilled nursing or rehabilitation facility, correctional institution, shelter, or halfway house, must inform Crystal Clinic of their living conditions prior to scheduling an appointment so that we can provide an appropriate assessment and screening.
Please know that Crystal Clinic Orthopaedic Center continues to closely monitor the COVID-19 outbreak, and follows both the Ohio Department of Health (ODH) and the Centers for Disease Control and Prevention (CDC), to provide the safest environment possible for our patients.
Will I be able to have visitors?
While we understand and appreciate how much family members and friends want to show their support, the best way they can do that for now is to stay home or wait in their vehicles. For your safety and the safety of others as the pandemic continues to fluctuate in the community, Crystal Clinic is reinstating a no visitation policy to minimize risk. If you feel that you or your loved one requires special assistance, please contact your physician’s staff before any appointment or procedure to discuss exceptions. For complete visitation restrictions, please see our visitation policy. Note that ODH and CDC guidelines are changing rapidly and we will do our best to keep the information on the website up to date.
Must I wear a facemask or cloth face covering?
Yes, at Crystal Clinic we continue to require any patient or visitor entering any of our locations to wear a face mask or cloth face covering throughout their visit. As a healthcare organization dedicated to the wellbeing of our community, we have made the decision to take all precautions to keep our patients and employees healthy and safe. We ask that you bring your own face covering to your appointment, however if you do not have access to a cloth face covering, one will be provided to you. If you have a health condition or concern that may prohibit you from wearing a face covering, please inform the Crystal Clinic staff. We are here to help you determine how to stay as safe as possible. Your understanding and cooperation are greatly appreciated.
Is there an alternative to an in-person visit?
As you can see, Crystal Clinic is taking great care to assure your protection. But if you are still uncomfortable at this time, we understand. You may find that a good alternative to an on-site visit is a virtual telehealth visit with your CCOC specialist. A telehealth visit with your Crystal Clinic provider can be conducted from the safety and comfort of your own home through the use of your smart phone, tablet, laptop computer, or desktop computer. Call 855-687-6357, Extension 27015 to discuss if telehealth is a suitable option for you. You can also visit our telehealth page to learn more about telehealth.
Do you have more information about COVID-19?
Want to know more about COVID-19? Below is an overview and some helpful resources. Please contact your physician’s office with additional questions.
What are the symptoms of Covid-19?
The CDC provides the following information about the symptoms of COVID-19:
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.
People with these symptoms or combinations of symptoms may have COVID-19:
- Shortness of breath or difficulty breathing
Or at least two of these symptoms:
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
Children have similar symptoms to adults and generally have mild illness.
This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.
Please note that older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.
How can I protect myself and others?
Wash your hands with soap and water for 20 seconds, and avoid touching your face. Practice social distancing (stay 6 feet from others.) Stay home if you are sick! Don’t share your germs with others!
If you have not yet received a flu shot, it’s not too late! The CDC is recommending that those who can get the shot, do. Please discuss with your primary care physician if you should receive the vaccine.
How do I know what is true? Where can I find information?
Use fact based sources to gather your information. Consult Ohio Department of Health, CDC (Centers for Disease Control) or the like. Facebook and other social media channels are not reliable sources of information.