Updated March 23, 2020, 11:00 a.m.

Crystal Clinic Orthopaedic Center is closely monitoring the COVID-19 outbreak. We are working with both the Ohio Department of Health and the CDC, and following all recommendations to reduce the chances of spreading the virus.

If you are ill, or have been in close contact with someone who may have coronavirus, please reschedule your appointment with us and contact your primary care physician.

We are also restricting visitation to protect our patients and staff. At St. Thomas Hospital, only one immediate family member who is over the age of 16 and healthy may accompany a patient to the surgical area. Once the patient moves from recovery to a patient floor, NO VISITATION WILL BE PERMITTED. See Visitor Restrictions

COVID-19 Frequently Asked Questions

At Crystal Clinic, the safety and well-being of our patients, visitors and staff are our first priority. To help keep you informed, here are answers to Frequently Asked Questions. Because this situation is evolving quickly, please check our website frequently for updates. Contact your physician’s office with additional questions.

Will I still have my appointment / surgery?

Several factors will be considered before making this decision. Do you currently have a fever, dry cough or difficulty breathing? Have you traveled to affected countries, or been in contact with someone who has or is being tested for COVID-19? Our staff will evaluate all of these factors and advise whether you should keep your appointment or surgery. The Ohio Department of Health has also ceased elective surgeries and we will only be permitted to perform necessary surgeries deemed by your surgeon. Your physician will review your surgery case and determine if it is necessary to be performed at this time. The physician’s office will contact you if the case will be cancelled.


Is it safe to come in for my appointment / surgery?

At Crystal Clinic, we are doing everything possible to ensure you are coming into a clean, safe environment. We are working closely with both the Ohio Department of Health and the CDC, and are following all recommendations to reduce the chances of spreading the virus. For example, you may have only have 1 visitor over the age of 16 with you at our St. Thomas and surgery center locations. You and your visitor will have a temperature screening and will be asked questions about travel and potential exposures. You will not be able to have any family members or friends with you at any of our clinic or therapy locations, unless they are necessary for the visit. You will have a temperature screening and will be asked about travel and potential exposures. If you have a temperature over 100 degrees Fahrenheit, you will not be able to proceed to your appointment. We are keeping our waiting rooms safe and you may be asked to sit in your car to comply with social distancing. All of these actions are for your protection, as well as the protection of our staff and physicians.


I see people wearing masks. Should I be doing that?

Health officials in the U.S. do not recommend the use of masks among people not showing symptoms of COVID-19. People in places where spread is more likely may have been instructed to wear masks to prevent infecting others and to possibly prevent getting ill from close contact in crowded places.


What are the symptoms of COVID-19?

Symptoms of COVID-19 generally include fever, dry cough and shortness of breath. Sneezing and nasal congestion are generally not symptoms if they are not accompanied by fever, dry cough and/or shortness of breath.


How can I protect myself and others?

Wash your hands with soap and water for 20 seconds, and avoid touching your face. Practice social distancing (stay 6 feet from others.) Stay home if you are sick, so you don’t share your germs with others.

If you have not yet received a flu shot, it’s not too late, as recommended by the CDC. Please discuss with your primary care physician whether you should receive the vaccine.


How do I know what is true? Where can I find information?

Use fact-based sources to gather information about COVID-19, such as websites for the Ohio Department of Health and the CDC. Facebook and social media are not reliable sources of information.

Thank you for working with us and protecting you, your loved ones and staff.