TELEHEALTH FAQS

Have questions? Find the answers in these Frequently Asked Questions about telehealth at Crystal Clinic Orthopaedic Center.

What is telehealth? Telehealth is a modern way to conduct a non-emergency doctor visit through the use of digital communication methods. It’s a video conference between you and your Crystal Clinic specialist that allows you to visit your provider for non-emergency care from virtually anywhere.

How popular is telehealth? In 2013, there were 350,000 people using telehealth. In 2018, that number had grown to more than 7 million patients. Today, with the arrival of the coronavirus pandemic, the vital role of telehealth is apparent and usage is now growing exponentially.

Telehealth is appropriate for what conditions? Crystal Clinic telehealth is designed for non-emergency care for virtually any and all orthopaedic conditions. Our orthopaedic specialists can diagnose your symptoms, develop a care plan for your condition, prescribe medication if needed, schedule a procedure, and provide follow up care, including physical therapy, occupational therapy and hand therapy. 

Telehealth is also effective for Plastics and Reconstruction care, especially initial consultation and follow up care. Your Plastics and Reconstruction clinical expert may also schedule in-clinic procedures and prescribe medications as appropriate.

If you are experiencing an orthopaedic emergency, please visit a Crystal Clinic QuickCare location for walk-in, immediate care for orthopaedic injuries. For more information, visit CrystalQuickCare.com. If your medical condition is more severe or is life threatening, call 911.

Will my visit be safe and private? Yes. Crystal Clinic Orthopaedic Center telehealth care is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy, if required. As with an in-person visit, you may interact with other Crystal Clinic clinical staff as appropriate during your visit.

Who are the telehealth doctors and specialists? With the telehealth system at Crystal Clinic, you get remote access to our nationally-renowned orthopaedic care. Your telehealth visits are conducted by the same, world-class Crystal Clinic specialists you would see in person at any of our clinics. 

What equipment or system requirements do I need? Telehealth requires computer hardware and software that is commonly available on all contemporary devices. For video conferencing, you will

need:

  • PC Users: Windows® 7 and 10, Vista or XP[GZ1] 
  • Mac Users: OSX 10.6 (Snow Leopard) or higher
  • Apple iPads
  • Android Tables (Amazon Fire Tablets will not work[GZ2] )
  • A high-speed Internet connection
  • A computer with a camera (1.3 megapixels minimum resolution), speakers, and built-in microphone or a headset with a microphone

Can I do a telehealth visit on my mobile phone? Yes. Our telehealth platform can be accessed on most smartphones. 

How much technical knowledge do I need to have? The system is designed to be easy to use. Crystal Clinic Orthopaedic Center telehealth visits have successfully been completed by patients who are very familiar with technology as well as those who have no teleconferencing experience whatsoever. Our staff is there to help you through the process, assure that your equipment is working properly, and make you as comfortable as possible.

How do I schedule a telehealth visit? Fill out a simple appointment request form online and select the “telehealth” option. One of our schedulers will then call you to set up your telehealth visit. Or you can call 855-687-6357, Extension 27015 to talk directly with one of our schedulers.

How much does a telehealth visit cost? Your insurance will be billed for your Telehealth appointment in the same manner as a normal clinic visit. Copayments, deductibles, and other out of pocket expenses may apply. Please contact your insurance provider for further information regarding your benefits as they relate to Telehealth Services. Patients without insurance will be billed directly and may qualify for one of our financial assistance programs, contact Patient Access Service at (330) 670-416 for more information.


What if I have other questions not listed here?Don’t see your question here? No worries! Just call us at 855-687-6357, Extension 27015. We’re here to help make your telehealth visit as easy and valuable as possible.