At Crystal Clinic Orthopaedic Center, we understand, acknowledge, and respect any individual’s right to privacy and the concerns one may have regarding privacy and security. We recognize the importance of protecting the privacy of information provided by our patients, as well as general users of our website.
This Online Privacy Policy describes how personal information that is not considered protected health information (“PHI”) may be collected, used, and disclosed in connection with your use of this website.
IMPORTANT NOTE! The Crystal Clinic Orthopaedic Center Notice of Privacy Practices is a separate document that governs how medical information about you may be used and disclosed by Crystal Clinic Orthopaedic Center.
MEDICAL DISCLAIMER. IF THIS IS A MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL EMERGENCY PERSONNEL (911) TO GET PROMPT MEDICAL ATTENTION. DO NOT RELY ON ELECTRONIC COMMUNICATIONS OR THIS WEBSITE FOR ASSISTANCE REGARDING YOUR IMMEDIATE, URGENT MEDICAL NEEDS. THIS WEBSITE IS NOT DESIGNED TO FACILITATE MEDICAL EMERGENCIES. CRYSTAL CLINIC ORTHOPAEDIC CENTER CANNOT GUARANTEE RESPONSE TIMES IF YOU CHOOSE TO USE THIS WEBSITE IN THE EVENT OF A MEDICAL EMERGENCY.
PERSONAL INFORMATION
A visitor can access and browse our site without providing personal information. We do not collect information that would personally identify you unless you choose to provide it or such information is collected through technologies described in this policy.
Crystal Clinic Orthopaedic Center does not share personally identifiable information with third parties unrelated to Crystal Clinic Orthopaedic Center except as necessary to provide services, comply with legal requirements or investigations, or as directed or authorized by the individual.
Forms
Our website contains forms through which users may request information or provide feedback to us. In some cases, telephone numbers, email addresses, or return addresses are required so that we can provide requested information. In other cases, names, addresses, or other information may be required to process transactions.
After you fill out a form, we may contact you with follow-up information. Information submitted through our web forms may be shared with service providers as necessary to provide requested services, process transactions, or as required by law.
Surveys
Occasionally, we may survey visitors to our site. Information from these surveys may be used in aggregate form to help us understand the needs of our visitors and improve our site. We generally do not ask for information in surveys that would personally identify you. If we request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information, such as an email address, it is shared only as necessary to respond to the question or request or as otherwise described in this policy.
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from Crystal Clinic Orthopaedic Center asking you for sensitive personal information, do not respond. We will never request your password, username, or credit card information through email.
Username & Password
If you access any service requiring a username and password, you are solely responsible for keeping your username and password confidential.
THIRD-PARTY APPLICATIONS, SOCIAL MEDIA & LINKS
Our website may interact with or provide links to third-party applications, websites, social networks, or social media platforms, including services operated by companies such as Meta (Facebook and Instagram), X, and Google. Information about your interaction with these services may be collected, used, or shared in accordance with the privacy policies and terms of those third parties.
Crystal Clinic Orthopaedic Center does not control and is not responsible for the privacy practices of third-party websites, applications, or social media platforms. We encourage you to review the privacy policies and terms of any third-party services you use.
Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement of those websites or their content.
NONPERSONAL & AUTOMATICALLY COLLECTED INFORMATION
Crystal Clinic Orthopaedic Center may collect information about website usage, traffic patterns, site performance, browser activity, and related statistics based on visits to our website.
IP Addresses
The web server automatically collects the Internet Protocol (“IP”) address of devices that access our site. An IP address is a number assigned to a device when it accesses the Internet. IP addresses and related information may be used to understand how our site is being used, analyze traffic patterns, maintain security, and improve the website.
An IP address may also provide information about a visitor’s Internet service provider and approximate geographic location.
Cookies
We collect information about visitors to our site using cookies, which are small data files or identifiers transferred to your device through your web browser. Cookies and similar technologies may collect information about your browser, device, IP address, pages viewed, and interactions with our website.
We may use persistent cookies to recognize repeat visitors and remember certain preferences or information from previous visits.
We may use session cookies to track a visitor’s path through our site during a visit and help us understand how people use our site.
You can manage or delete cookies through your browser settings. The “help” section of most browsers provides information about preventing your browser from accepting new cookies, receiving notifications when cookies are used, or disabling cookies altogether. Disabling cookies may affect the availability or functionality of certain website features.
Tracking Technologies, Pixels & Web Beacons
Our website may use pixels, web beacons, and similar tracking technologies to recognize returning users, analyze website traffic patterns, identify preferred content, measure user engagement, evaluate the effectiveness of advertising, and facilitate analytics and website performance monitoring.
Some of these technologies may be provided by third-party service providers. These providers may use cookies or similar technologies to recognize a device across visits and compile information about website activity. Information collected through these technologies may be subject to the applicable third party’s privacy policies.
Website Analytics
We use analytics tools, including Google Analytics, to better understand how visitors use our website and improve the overall user experience. These tools may collect information such as IP address, pages visited, time spent on the website, browser type, device type, general geographic location, and other information about your interactions with our website.
Information collected through Google Analytics is transmitted to and processed by Google and may be used to analyze website traffic and visitor activity, measure website performance and engagement, and help us improve our website, services, and communications. We may also use other third-party analytics providers that use cookies and similar technologies to collect information about your use of our website.
You can limit the collection of information through analytics technologies by adjusting your browser or cookie settings. Google also provides a Google Analytics Opt-out Browser Add-on that allows users to prevent their website activity from being made available to Google Analytics. Third-party analytics providers may offer additional privacy controls and opt-out mechanisms through their respective websites.
YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to request access to personal information, request correction or deletion of information, obtain a copy of certain information, or limit certain uses or disclosures.
To submit a request regarding your personal information, please contact us using the information provided at the end of this policy. Crystal Clinic Orthopaedic Center will respond to requests as required by applicable law and may take reasonable steps to verify your identity before processing a request.
CALIFORNIA PRIVACY DISCLOSURES
California residents may have additional rights regarding their personal information under applicable California privacy laws. Crystal Clinic Orthopaedic Center will process requests from California residents regarding access to, correction of, deletion of, or other rights concerning personal information as required by applicable law.
Our website may allow third parties to collect information about visitors’ online activities over time and across different websites through cookies, pixels, web beacons, or similar technologies as described in this policy.
Browser settings may allow users to send “Do Not Track” signals or otherwise manage certain tracking technologies. Because there is not a uniform industry standard for responding to all such signals, our website may not respond to every “Do Not Track” signal. You can use available browser settings and other controls to manage cookies and certain tracking technologies.
California residents may contact us using the information below with questions or requests regarding their personal information.
CHILDREN’S PRIVACY
This website is intended for individuals 18 years of age and older. Crystal Clinic Orthopaedic Center does not knowingly collect personal information or PHI through this website from children under 18.
If we learn that we have inadvertently collected personal information from a child under 18 through this website, we will take appropriate steps to delete that information. If this website offers services in the future that are subject to the Children’s Online Privacy Protection Act (“COPPA”), Crystal Clinic Orthopaedic Center will comply with applicable COPPA requirements.
SECURITY OF YOUR INFORMATION
Our forms use security measures intended to protect information submitted through the website. Once information is sent to our site, it is maintained in secure systems and is not made publicly available through the Internet. While certain transactions may require credit card information, such information may be provided to third-party payment processors as necessary to process the transaction.
Crystal Clinic Orthopaedic Center periodically reviews and, where appropriate, modifies its security policies and procedures. We use reasonable administrative, technical, and organizational safeguards intended to protect personal and confidential information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic communication, or Internet transmission can be guaranteed to be completely secure.
DISCLAIMER OF WARRANTY
MATERIALS, SERVICES, AND OTHER INFORMATION ARE PROVIDED “AS IS” BY CRYSTAL CLINIC ORTHOPAEDIC CENTER FOR EDUCATIONAL PURPOSES ONLY. CRYSTAL CLINIC ORTHOPAEDIC CENTER MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, OR NONINFRINGEMENT.
PLEASE NOTE THAT, BY ITS VERY NATURE, A WEBSITE CANNOT BE ABSOLUTELY PROTECTED AGAINST INTENTIONAL OR MALICIOUS INTRUSION ATTEMPTS. FURTHERMORE, CRYSTAL CLINIC ORTHOPAEDIC CENTER DOES NOT CONTROL THE DEVICES, COMPUTERS, OR INTERNET OVER WHICH YOU MAY CHOOSE TO SEND CONFIDENTIAL PERSONAL INFORMATION AND CANNOT, THEREFORE, PREVENT ALL INTERCEPTIONS OR COMPROMISES TO YOUR INFORMATION WHILE IN TRANSIT TO CRYSTAL CLINIC ORTHOPAEDIC CENTER.
THEREFORE, CRYSTAL CLINIC ORTHOPAEDIC CENTER MAKES NO GUARANTEE AS TO THE ABSOLUTE SECURITY, INTEGRITY, OR CONFIDENTIALITY OF INFORMATION TRANSMITTED TO OR FROM THE WEBSITE OR STORED WITHIN THIS WEBSITE.
LIMITATION OF LIABILITY
YOU ASSUME THE RISK OF TRANSMITTING YOUR INFORMATION AS IT RELATES TO THE USE OF THIS WEBSITE, INCLUDING THE RISK OF DATA CORRUPTION, INTENTIONAL INTERCEPTION, INTRUSION, UNAUTHORIZED ACCESS TO INFORMATION, DELAYS, INTERRUPTIONS, OR FAILURES PREVENTING THE USE OF THIS WEBSITE.
IN NO EVENT SHALL CRYSTAL CLINIC ORTHOPAEDIC CENTER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR MONETARY DAMAGES, INCLUDING FEES AND PENALTIES, IN CONNECTION WITH YOUR USE OF MATERIALS POSTED ON THIS SITE OR CONNECTIVITY TO OR FROM THIS SITE TO ANY OTHER SITE.
CHANGES TO THIS PRIVACY POLICY
Crystal Clinic Orthopaedic Center may update this Online Privacy Policy from time to time. We encourage you to periodically review this page for the latest information about our privacy practices.
Other services provided by Crystal Clinic Orthopaedic Center through this website may require you to agree to additional terms.
BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION THAT IS NOT CONSIDERED PROTECTED HEALTH INFORMATION (PHI), AS DESCRIBED IN THIS PRIVACY POLICY.
If you have questions about our privacy policy, our use of information gathered through our website, or your privacy rights, please contact us at: info@crystalclinic.com
Last updated: September 2026
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